USER FLOWS
What was our approach?
Taking a very user-centered design approach we were able to conduct 17 contextual inquiries with existing customers. What really helped with this collaboration was that it wasn’t only designers and researchers attending these on-site interviews, developers and PMs also came along.
What were the lessons learned?
The initial research was extremely insightful. We actually changed course on some of the assumptions from the agency work based on what we learned in the interviews. One pivot was that after talking with customers we learned that there would be little need to focus on collaboration (real-time commenting) within the board, before the research that was a top priority.
SKETCHES
Wireframes
RESPONSIVE
What was our process?
Our development team worked in Agile using Kanban. We would define a MVP (minimal viable feature) and tackle that as design was iterating one step ahead on low fidelity mocks. I would pair with the devs after handing off wireframe/UI designs.
INTERACTION (first MVP)
How did we measure success?
The basic business initiative was to improve the overall experience of the Lightbox (now Boards) section. In this case, the success was simply measured by “do no harm.” As long as the new design didn’t diminish existing lightbox usage, then it was considered a success. (As, they are still using the design, I'm going to assume the experience is an improvement.)